Latest reviews ...
"A book this rich in big ideas defies adequate reviewing.
In addition to the aspects mentioned here, the authors also
explain how to measure the return on process investment, ten
capabilities embodied in a business process management system,
the three competencies required to build BPM competence, and
how to apply Page-Jones 7-stage model of expertise to
BPM implementation, along with four informative appendices.
No doubt BPM enterprises will experience difficulties not
well anticipated in this book. Yet the skeptical eye of this
reviewer cannot help count off the large number of nuggets
of wisdom, and the seeming inevitability of this vision."
Editors Choice in Business Strategy rated
[link to full review]
"If you think Fords most important product is
the automobile, think again, say the authors. Instead, the
process of making automobiles, business process management,
is what really counts at the automaker. Do not mistake
BPM for some new killer app or some fashionable
new business theory. It is a foundation upon which companies
can depend as surely as they depend on database management
today. This book details a practical approach to BPM
while at the same time treating it as a tool you should use
for the next fifty yearsnot just the next five. The
book includes looks backward and forward, the nitty-gritty
of reengineering reengineering, application of
BPM to Six Sigma, and many other issues that add up to improving
business process management. Despite its heady and technical
nature, Business Process Management: The Third Wave is quite
Featured Book Recommendation: Harvard Business School
[link to image of
Corporate re-engineering was a hot trend in the early 1990s,
when businesses started streamlining to save money and "downsizing"
came into vogue. Now it's economic uncertainty all over again,
and managers are looking to shave costs while still dominating
their sectors--and Smith and Fingar want to give them the
management tools to achieve that. The authors, both IT experts,
insist their management theory and practice will guide business
leaders through the next 50 years. While many companies are
savaging their tech budgets to survive, for instance, Smith
and Fingar hold up General Electric as a current ideal; the
company has actually boosted its information technology dollars,
as it sees the next wave of business automation as full of
promise.... this book does break down how companies can boost
productivity, discover savings and thrive in a harsh business
Reengineering reengineering: Companies need technology. They
also need flexibility. Trouble is that computer systems have
a kind of Medusa effect: they turn business processes into
stone. The challenge ... is to create systems and software
built not to last but rather to adapt. Instead of reengineering
processes in one fell swoop and then cementing the new models
in code, companies should design processes that can be changed
on the fly and software that's flexible enough to support
those changes. In the "third wave of business-process
management," the authors write, implementing a new process
is as easy as querying a database. By following the authors'
recommendations, mature companies can recapture the advantage
of newcomers that have "the freedom to tailor process
changes precisely to the current market conditions."
Start-ups, meanwhile, can build from scratch systems that
will keep them forever young. "While the article occasionally
strays onto technical turf," says InfoPosse member Christine
Klein, "it should be read by anyone who is designing
or redesigning their organization."
"Business Process Management: The Third Wave is a serious,
well researched and ultimately convincing book by two authors
who are working at the heart, and at the top, of the software
and services business... there is no doubting that this is
a genuinely important book."
Andy Lawrence, Editorial Director, Infoconomy
"The third wave of BPM is definitely a contender for
the next big thing. This is BPM that is so simple that it
doesn't need a manual and provides instant gratification and
Moses Ma, Senior Editor, The-Pitch.com
"As a point on the evolutionary scale of [process] development
it is both a significant and authoritative evaluation of where
we are now, the reasons why BPR never lived up to our expectations,
and then without demeaning or undermining the pioneering work
of Hammer/Champy and Harrington it sets the scene for how
to achieve complete process management success... Without
resorting to apple pie and motherhood sentiments it links
the people, with the process and the enabling technology...
the biggest thing to hit the process scene since 1993. If
you have a vested interest in your organisations success you
need to read and understand this work. I promise you that
you will never look at processes in the same way again...
Does the book live up to the promise offered by the publishers
"Ten years on, Computer Sciences Corporation's Howard
Smith, has co-authored the book that reinvents reengineering
and sets the business agenda for the decade ahead? Read on
and discover the reasons why this may just be true."
Steve Towers, Chair, Business Process Management Group
"Managers who talk of the divide between IT and business
may be describing reality in their organizations today. It
doesn't have to be this way. And it certainly won't be this
way tomorrow. With the greater reliance on IT for the successful
execution of business processes, from accounting to the supply
chain, the only divide in the future will be between those
companies that survived and those that didn't exploit business
process management (BPM). This book explains the what, how,
and why of BPM. It is therefore essential reading for any
manager who wishes to work in the future."
Tony M. Brown, Editor In Chief, eAI Journal
"The technology industry is on a never-ending quest
to discover The Next Big Thing, and for many, the third wave
of BPM just might be it. This time business appears to be
in agreement, but there is still a raging debate over how
best to make the switch to the "process-managed enterprise."
The new book is intended to help business executives at all
levels understand what is genuinely new in BPM, to cut through
the confusion as everyone clusters around the term and so
that companies can make informed decisions."
"Despite the surrounding confusion and hype, BPM is
now recognized as the pragmatic path to agility as companies
adapt to the current business landscape ... This book provides
the accurate and in-depth information that business leaders
require to successfully implement BPM projects today."
BPMI.org and WfMC endorse BPM3W
-- Ismael Ghalimi, Chair BPMI.org and CSO Intalio Inc
[link to press
About the book
Ten years ago, Computer Sciences Corporation's James Champy
co-authored the New York Times best seller, Reengineering
the Corporation, that set the world alight with 2,300,000
copies in print. But that was last decade. Ten years on, Computer
Sciences Corporation's Howard Smith, has co-authored the book
that reinvents reengineering and sets the business agenda
for the decade ahead.
Don't bridge the business-IT divide: Obliterate it! This
book provides the first authoritative analysis of how Business
Process Management (BPM) changes everything in business and
what it portends. While the vision of process management is
not new, existing reengineering theories and systems have
not been able to cope with the reality of business processesuntil
now. In this book, Smith and internationally acclaimed co-author,
Peter Fingar, herald a breakthrough in process thinking and
technologies that utterly transforms today's information systems
and reduces the lag between management intent and execution.
How important is this to business? Here's a line from GE's
current annual report: "[process] Digitization represents
a revolution that may be the greatest opportunity for growth
that our company has ever seen."
By placing business processes on center stage, corporations
can gain the capabilities they need to innovate, reenergize
performance and deliver the value todays markets demand.
A process-managed enterprise makes agile course corrections,
embeds six sigma quality and reduces cumulative costs across
the value chain. It pursues strategic initiatives with confidence,
including mergers, consolidation, alliances, acquisitions,
outsourcing and global expansion. Process management is the
only way to achieve these objectives with transparency, management
control and accountability.
During the reengineering wave of the 1990s, management prophets'
books full of stories about other companies were all you had
to guide the transformation of your business. Although their
underlying theories were based on age-old common sense and
general systems theory proposed fifty years earlier, they
offered no path to execution. By contrast, the process-managed
enterprise grasps control of internal processes and communicates
with a universal process language that enables partners to
execute on shared vision to understand each others
operations in detail, jointly design processes and manage
the entire lifecycle of their business improvement initiatives.
Process management is not another form of automation, a new
killer-app or a fashionable new management theory. Process
management discovers what you do and then manages the lifecycle
of improvement and optimization, in a way that translates
directly to operation. Whether you wish to adopt industry
best practices for efficiency or pursue competitive differentiation,
you will need process management. Based on a solid mathematical
foundation, the BPM breakthrough is for business people. Designed
top down in accordance with a companys strategy, business
processes can now be unhindered by the constraints of existing
You will find this brave new world inside the pages of Business
Process Management: The Third Wave. Short on stories and long
on insight and practical information, this book will help
you write your own story of success. The book provides the
first authoritative analysis of how BPM changes everything
in business - and what it portends. Welcome to the company
of the future, the fully digitized corporation, the process-managed
enterprise. Welcome to the next fifty years of IT.
Excerpts from Business Process Management: The Third
Wave, Howard Smith and Peter Fingar, ISBN 0-929652-33-9 Off-press November 2002,