A global bank implementing more flexibility in customer-facing systems
A global pharmaceuticals and health products company responding to competition
An established telecommunications provider moving into broadband
A national department store failing to serve customers
The chemical industry learning to collaborate
A global consumer electronic and media company moving into new markets
Straight-through processing (STP) in the finance sector
A multinational retail bank, trying to harmonize disparate IT systems
A global logistics company wishing to reduce the cost of providing customer IT solutions
Agricultural payments agency trying to interpret regulations and make correct awards
A mobile telephone services operator changing from a reactive to proactive market strategy
A global engineering company exploring common systems for future programs
An ASP hosted BPO services provider
A leading manufacturer of audio and video products integrating its disparate IT systems
A global fast moving consumer goods company trying to disseminate best practices
A worldwide logistics company looking to enter the 4PL (fourth party logistics) marketplace
A phone company needing more automation
A petroleum and energy company extending ERP to remote teams
A telecommunications and Internet services start-up
A global consumer goods company integrating its value chain
A commercial bank trying to streamline deal flow
A legal publishing giant entering new markets
A large Japanese general trading keiretsu renewing legacy IT architecture
A large independent publisher implementing open standards
A Fortune 50 financial services firm renewing its approach to IT development
A division of a Fortune 10 industrial conglomerate, implementing Six Sigma
A global electronics firm wanting to use the process maps it developed through BPR projects
A large international express delivery firm streamlining its development process
A discount securities brokerage giant implementing customer-facing systems

Excerpts from Business Process Management: The Third Wave, Howard Smith and Peter Fingar, ISBN 0-929652-33-9 Off-press November 2002, Meghan-Kiffer Press